Long Conversation: The Book and the Blurbs

Posted on 02. sep, 2011 by in Information Technology and Operational Excellence

Our book The Long Conversation: Maximizing Business Value from Information Technology Investment will be published this fall by Palgrave-Macmillan – Series. This book is based on 10 years of empirical research with companies in Latin America, Europe and Asia. It also includes data and examples of companies in which we have been working as consultants and experts. The application of the findings from the longitudinal study into the companies advised has been a way to test the ideas and insights developed academically.  

This book represents the culmination of research we have been doing for the last decade. The term Long Conversation was coined by us in a California Management Review article to highlight that it takes a long time and a lot of learning to make the best of your enterprise systems – large scale IT.


We argue that organizations need to maximize the value of their existing IT assets. It takes a long time and a lot of learning. In doing so, organizations need new organizational capabilities and social networks. We develop our argument through seven chapters. The first part of the book focuses on the waveforms of an organization and their relationships. In addition, we describe the technology we already have: enterprise systems. The second part explains in detail the processes of the Long Conversation: Osmosis, Growth and Adaptation. Moreover, we describe the way organizations master ES through the Long Conversation approach. The third part identifies the new set of organizational capabilities needed to support the learning and exploration process behind the ES experience and future technological waves. Finally, we summarize our model with a set of practical guidelines related to the implementation process, knowledge and learning management, and the roles played by the different actors.

Chapter Downloads

The book’s first chapter is now available for download from the Palgrave Macmillan Web site.

Open Discussion

We would like to have an open discussion with all our readers through this blog.

We keep in touch,

Oswaldo, Peter, Gastón and Ben.

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